Shipping & Return Policy

PEONY   is committed to delivering your order within given time frame. We ship
throughout the week, except Sundays and public holidays. To ensure that your
order reaches you in good condition, in the shortest span of time, we ship
through reputed courier agencies only.

How long does it take for an order to arrive?

Orders will be shipped within 7 days from the date of order

How long does it take for an order to arrive?

Orders are dispatched within 7 working days from the time of placing the
order. Most orders are delivered within 7 to 10 working days. Delivery of all
orders will be duly done to the address as mentioned by you at the time of
placing the order.

 

Shipping Charges?

We charge only Rs.150/- as shipping charge to any part of the country.

Exchange & Refund Policy

In case the shoe does not fit you well enough, No problem! We would be happy
to exchange the product for a size that fits you.

• All products bought are eligible for either a size exchange or store credit.
• Refunds are processed only in the form of ‘Store Credit’. Monetary refunds (Cash or Bank transfer) are not provided by the brand.
• International orders are not eligible for returns or exchanges.
• A product is eligible for return or exchange for 7 days from the date of delivery. Exchange or return requests will not be accepted after this duration.

Return & Exchange Process:

How to place a return request?

1. You can raise a return request my emailing us the issue along with a picture. In case there is a size issue, you need to send a picture wearing the shoe.
2. Enter your registered email ID or phone number & order ID.
3. Follow the steps on the page.

Shipment
In order to return a pair of shoes, the brand can arrange a return pick-up for a charge of Rs.150/-.

Product Guideline
For any return or exchange, the item must be unused and in the same condition as you received it. The pair must be shipped back in original packaging.
The returned pair will be thoroughly checked. Any used products or products received without packaging will be shipped back to the customer at their expense and will NOT be eligible for any return or exchange.

Product Exchange
For all product exchanges, the replacement pair will be shipped to the customer once the previous pair has been received and approved by the quality team.

Credit Note
Credit notes will be allotted within 48 hours of receiving the product at the PEONY warehouse, provided they comply with the above-mentioned quality requirements. The credit note will be provided for the entire order value (minus shipping charges) The PAIO credit note is valid for a period of 3 months and can be redeemed at the ‘Checkout’ page.

Should you face any issues with redeeming your credit note, please email us at ask.peonylifestyle@gmail.com